Lobby Hostess

Responsibilities

• Prepare for daily VIP arrivals, including room allocation, amenities, and special requests.
• Keep mis-en-place ready for VIP arrivals (registration cards, room keys, welcome drink).
• Register and process check-in and check-out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms and update guest information upon check-in.
• Handle cashiering duties, foreign exchange, night audits, and settlements upon guest departure.
• Manage walk-in counter reservations and process call-in reservations outside of regular hours.
• Provide friendly and courteous service by promptly responding to all guest requests and inquiries.
• Resolve guest complaints and requests, and coordinate with relevant departments for immediate follow-up.
• Ensure effective control and issuance of guest room key cards for security.
• Deliver guest messages, mail, and packages.
• Assist at the information counter, foreign exchange, and business centre as assigned.
• Understand hotel rate codes, packages, segmentation, and discounts.
• Maintain continuous guest contact and address issues efficiently and courteously.
• Oversee bell desk coordination for shuttle bus and other transport arrangements.
• Make daily courteous calls to VIP rooms and other guests.
• Report any unusual occurrences or requests to management.
• Ensure awareness of hotel accident prevention policies.
• Maintain cleanliness and neatness in the front office area.
• Review and update the log book, verify and follow up on outstanding items and assignments.
• Monitor hotel occupancy, guest needs, and VIP arrivals.
• Communicate and coordinate VIP room details and transport with relevant departments.
• Arrange for special occasions, including bouquets, cakes, and cards for guest anniversaries or birthdays.
• File reports and documents systematically at the end of shifts.
• Coordinate with Front Office, Housekeeping, F&B, and General Manager for VIPs.
• Review guest comments and take direct action if necessary.
• Handle guest complaints related to the Front Office and coordinate with the Assistant Guest Relations Manager for solutions, aiming to ensure guest satisfaction and repeat business.

Requirements

• University Degree in Hotel Management
• Fluent Russian speaker
• Strong communication skills
• Customer service mindset
• Attention to detail
• UAE work eligibility

Preferred Qualifications

• Experience (minimum 1 year) in a similar role in a 5-star hotel
• Fresh graduates in Hotel Management also considered

Benefits

• Competitive salary and compensation
• Training and development opportunities
• Career advancement within Rixos Hotels group
• Comprehensive health insurance coverage
• Employee recognition programs
• Work-life balance policies
• Uniform/dress code guidelines
• Social/team-building events
• Company-provided transportation services
• Employee wellness programs (fitness/gym access)

About the Company

Rixos Marina Abu Dhabi is a luxurious hospitality establishment in the heart of Abu Dhabi, renowned for modern elegance and world-class amenities. With a prime waterfront location, the resort delivers superior comfort to both leisure and business travelers. Guests enjoy breathtaking marina and city views, diverse dining options, state-of-the-art facilities, and personalized service delivered by a dedicated team that takes pride in creating memorable stays.