IT Support Engineer

Responsibilities

• Assist in security administration activities including user provisioning, access control, endpoint management, threat prevention, and asset management.
• Develop and implement access control workflows.
• Handle inquiries and requests from internal users and respond according to service level agreements (SLA).
• Manage onboarding and offboarding processes, including laptop and user account setup.

Requirements

• General IT operations experience
• Experience with helpdesk services (advantageous)
• IT certifications (advantageous)
• Minimum 1 year of IT experience (advantageous)
• Experience with G-Suite or OKTA, and basic knowledge of Windows and iOS
• Experience in physical office setup (advantageous)
• Strong commitment to personal learning and development
• Detail-minded with an analytical mindset
• Good communication skills, able to explain complex technical issues to non-technical users
• Proficiency in both spoken and written English

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including birthday and work anniversary
• Flexi-work hour and hybrid or remote setup (note: this role is onsite in Dubai)
• Internal mobility programs for career growth
• Crypto.com visa card provided upon joining
• Benefits packages may vary based on regional requirements

About the Company

Founded in 2016, Crypto.com serves over 80 million customers and is one of the world's fastest growing global cryptocurrency platforms. The company prioritizes security, privacy, and compliance, with a Security Team led by a globally recognized CISO. Crypto.com is committed to innovation and empowering builders, creators, and entrepreneurs for a fair digital future. The team values diversity, inclusion, and a supportive work culture.

Personal data provided by applicants will be used for recruitment purposes only. Only shortlisted candidates will be contacted.