Hostess

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor
• Manage reservations through phone, email, and in-person inquiries
• Escort guests to their tables and ensure they are comfortably seated
• Monitor table rotation to maximize seating efficiency and minimize wait times
• Coordinate with the restaurant staff to ensure smooth service flow
• Maintain an organized and clean reception area
• Handle guest inquiries and special requests with empathy and efficiency
• Assist in resolving any customer concerns or complaints
• Collaborate with the food and beverage team to support overall operations
• Maintain up-to-date knowledge of menu items, daily specials, and promotions

Requirements

• Previous experience in food & beverage or restaurant operations
• Excellent guest service skills with a strong customer-focused attitude
• Superior English language proficiency, both verbal and written
• Proven ability to work in a fast-paced, dynamic environment
• Strong attention to detail and commitment to operational excellence
• Proficiency in using reservation management systems
• Excellent communication and interpersonal skills
• Basic math skills for managing reservations and table assignments
• Ability to stand for extended periods and move continuously during shifts
• Flexible schedule with availability to work evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• High school diploma or equivalent; higher education in hospitality is a plus

About the Company

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The 14-storey hotel offers 227 guest rooms and suites and 306 serviced apartments. Guests are just a short journey from all of Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge are the perfect places to relax between exploring the city.