Guest Relations Officer

Responsibilities

• Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to guarantee every stay is perfect.
• Implement strategies during check-in to build rapport with guests, encourage five-star reviews, and foster guest loyalty.
• Collaborate with the team to ensure operations run smoothly from check-in to check-out.
• Coordinate with housekeeping, maintenance, and suppliers to address guest requests and resolve any operational issues promptly.
• Use property management tools such as Hostaway and Breezeway to manage guest interactions and property tasks efficiently.
• Be flexible and available to work night shifts to accommodate late-night check-ins.

Requirements

• Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and exceptional hospitality.
• Experience handling guest interactions that result in positive reviews and repeat customers.
• Outstanding communication skills in English.
• Ability to work independently and collaboratively within a team.
• Flexibility to work night shifts for late check-ins.
• Familiarity with property management platforms (e.g. Hostaway, Breezeway) is a plus.
• Experience with building management tools (Sakani) and using the DTCM portal for guest registration/compliance is a plus.

Benefits

• Competitive salary with performance-based bonuses and rapid growth opportunities.
• Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
• Professional development and growth within a fast-growing company.
• Dynamic and collaborative work environment where contributions directly influence guest experience.
• Opportunity to make a meaningful impact on SmartStay’s reputation and the future of Dubai hospitality.

About the Company

SmartStay is transforming Dubai’s short-term rental experience by managing holiday homes with a relentless focus on delivering 5-star guest service. By ensuring every guest’s stay is memorable, SmartStay encourages positive reviews and guest loyalty. Join a fast-paced, growing team committed to excellence in every aspect of hospitality.