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Female GSA for 4 Star Deluxe Hotel

Apt Resources

Guest Service Agent

Posted 6 days ago

Employment Type

Full Time

Location

Dubai

Experience

Junior, Mid Level

Benefits

AccommodationPaid LeaveVisa

Requirements

customer service, English fluency, UAE residency, communication skills, problem solving, Opera system, shift flexibility

Required Skills

customer serviceOperamultilingualguest relationsHospitality

Job Description

Responsibilities

  • Welcome guests and assist them with check-in and check-out processes
  • Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions
  • Promptly respond to guest requests and resolve any issues or complaints in a professional and efficient manner
  • Process payments and maintain accurate records
  • Collaborate with other departments to ensure smooth guest experiences
  • Assist in maintaining the cleanliness and appearance of the lobby and public areas
  • Ensure compliance with hotel policies and procedures
  • Provide personalized recommendations to guests for dining, sightseeing, and entertainment options

Requirements

  • Prior experience as a Guest Service Agent or in a similar customer service role is preferred
  • Excellent communication and interpersonal skills
  • Fluency in English is required, proficiency in Arabic or other languages like Russian or German is a plus
  • Must be in UAE
  • Ability to multi-task and work well under pressure
  • Strong problem-solving skills
  • Familiarity with hotel systems such as Opera is a plus
  • Flexibility to work different shifts, including evenings, weekends, and holidays

Benefits

  • Basic Salary AED 1,700 + fixed AED 500 per month towards Service Charge
  • Sharing accommodation (2 in 1)
  • Duty meals
  • All other benefits as per UAE labor laws
  • Language allowance of AED 300 for Arabic, Russian, French, or German speakers

About the Company

Apt Resources is a reputable recruitment agency with expertise in sourcing talent for Dubai’s hospitality sector. Join a dynamic team and contribute to offering top-tier guest services in a prestigious 4-star hotel.

How to Apply

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