Female GSA for 4 Star Deluxe Hotel

Responsibilities

• Welcome guests and assist them with check-in and check-out processes
• Handle guest inquiries and provide accurate information about hotel amenities, services, and local attractions
• Promptly respond to guest requests and resolve any issues or complaints in a professional and efficient manner
• Process payments and maintain accurate records
• Collaborate with other departments to ensure smooth guest experiences
• Assist in maintaining the cleanliness and appearance of the lobby and public areas
• Ensure compliance with hotel policies and procedures
• Provide personalized recommendations to guests for dining, sightseeing, and entertainment options

Requirements

• Prior experience as a Guest Service Agent or in a similar customer service role is preferred
• Excellent communication and interpersonal skills
• Fluency in English is required, proficiency in Arabic or other languages like Russian or German is a plus
• Must be in UAE
• Ability to multi-task and work well under pressure
• Strong problem-solving skills
• Familiarity with hotel systems such as Opera is a plus
• Flexibility to work different shifts, including evenings, weekends, and holidays

Benefits

• Basic Salary AED 1,700 + fixed AED 500 per month towards Service Charge
• Sharing accommodation (2 in 1)
• Duty meals
• All other benefits as per UAE labor laws
• Language allowance of AED 300 for Arabic, Russian, French, or German speakers

About the Company

Apt Resources is a reputable recruitment agency with expertise in sourcing talent for Dubai’s hospitality sector. Join a dynamic team and contribute to offering top-tier guest services in a prestigious 4-star hotel.