Customer Success Manager (Dubai)

Responsibilities

• Own a portfolio of ~100 B2B accounts, including high-touch clients
• Lead onboarding, training, adoption and ongoing engagement
• Drive renewals, expansions and upsells to grow MRR/ARR
• Proactively monitor account health and usage; prioritize outreach
• Conduct exit interviews and capture churn insights
• Coordinate cross-functionally with Sales, Product & Support
• Secure customer advocacy: reviews, testimonials and case studies
• Contribute to CS playbooks and special improvement projects

Requirements

• 3+ years experience
• B2B SaaS background
• Account management
• Renewals & upsells
• Commercial acumen
• English (C1) proficiency
• Presentation skills
• Dubai-based / onsite

Preferred Qualifications

• Arabic fluency (C1/C2)
• Experience with data rooms or board portals
• Prior sales experience
• Familiarity with CRM tools
• Multilingual ability

Benefits

• Medical insurance (Cigna Gold)
• Paid leave and health-related time-off
• Remote-first flexibility with local client meetings
• Home workplace & IT budget
• Co-working and local team meetup budget
• Learning & development investment
• Team-building events and referral bonus

About the Company

Ideals is a global B2B SaaS company and market leader in secure business collaboration platforms, trusted by millions of users worldwide. We build intuitive, robust products (virtual data rooms and board portals) that accelerate high-stakes business decisions. The Customer Success team in Dubai supports strategic Middle East clients, delivering exceptional post-sales experiences while helping customers realize value and grow. Ideals values commitment, excellence, collaboration, trust and care, and is an equal opportunity employer operating in the UAE.