Customer Onboarding Specialist

Responsibilities

• Assist in scheduling installation appointments with clients and confirm site readiness.
• Support coordination of backend on-site training requests.
• Help schedule on-site technical visits, including normal and emergency cases.
• Assist in the onboarding process for customers using Foodics products.
• Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, under guidance from senior team members.
• Conduct phone calls to educate customers about onboarding sequences.
• Assist clients in setting up Foodics menus and inventory products.
• Provide support in building customer menus, recipes, and inventory items.
• Help with menu and inventory updates as needed.

Requirements

• Diploma or Bachelor’s Degree in Networking, Computer Information System, or Computer Science.
• Minimum 1 year of experience, preferably with IT, Software, or SaaS product companies.
• Excellent problem-solving skills.
• Strong written and oral communication skills.
• Fluency in English and Arabic.
• Willingness to travel within Dubai and the UAE as needed.
• Self-starter able to work independently across functions and multiple initiatives.
• Flexibility to thrive in a fast-paced, evolving environment.

Preferred Qualifications

• Previous experience in the SaaS, technology, or F&B industry.
• Collaborative team player with a passion for growth and innovation.

Benefits

• Inclusive and diverse culture encouraging innovation and flexibility in-office.
• Highly competitive compensation packages, including bonuses and potential for shares.
• Focus on personal development with regular training and an annual learning stipend.
• Opportunity to work with a talented, multinational team across 14 countries.
• Autonomy, mentoring, and challenging goals for professional and company growth.

About the Company

We Are Foodics. Your number one source for all restaurant management needs and your gateway to the F&B & Fintech ecosystem. We are dedicated to providing you with the best industry solutions to help you manage your business and grow seamlessly. Foodics POS solution is a cloud-based software compatible with all platforms in multiple languages (Arabic, English, and French). Throughout the years, we have improved this solution for ultimate streamlining of restaurant operations.

Founded in 2014 and headquartered in Riyadh, Saudi Arabia, Foodics has offices in Saudi Arabia, United Arab Emirates, Jordan, Egypt, and Kuwait. We are expanding internationally and fostering a culture that promotes talent, creativity, and efficiency.

Vision: To become the one-stop-shop solution for the restaurant industry and their door to the ecosystem.

Mission: Empowering restaurant owners with the technology to control their operations and unleash their potential.