IT Support Engineer at Ittihad International Investment LLC
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Experience
IT Support Engineer
Assisted Microsoft 365 tenant consolidation and Azure AD hybrid authentication; migrated on-prem data, apps and VMs to Azure; implemented backup/recovery and contributed to network revamp.
IT Support Engineer
Supported multi-site IT operations, managed AD and Microsoft 365, and reduced incident resolution time through ManageEngine ITSM and process improvements.
IT Systems Engineer
Implemented and maintained Windows Server, Active Directory and endpoint support; performed hardware/software troubleshooting and system monitoring.
Education
Islamia University of Bahawalpur
BS, Information Technology
Jan 2015
Projects
Microsoft 365 Tenant Consolidation
Tenant consolidation to unify M365 environments and improve governance.
On-prem to SharePoint Online Migration
Migrated shared on-prem data to SharePoint Online.
Azure Migration of Apps & VMs
Migrated business applications and VMs from on-prem to Azure.
Backup & Recovery Implementation
Implemented backup and recovery solution for business continuity.
Network Revamp Project
Contributed to enterprise network redesign and upgrades.
Skills
Certifications
MCSA (Microsoft Server 2012 R2)
Microsoft •
Microsoft Certified: Azure Administrator (AZ-104)
Microsoft •
AWS Certified Solutions Architect – Associate
Amazon Web Services •
Microsoft 365 Administrator (MS-102)
Microsoft •
Microsoft Endpoint Administrator (MD-102)
Microsoft •