Director, Ops & Growth – Infinity Design (MENA)

Responsibilities

Commercial & growth:

• Build and manage a sales pipeline, run discovery, shape proposals/SOWs, and close.
• Price work for margin; structure retainers; model resourcing and capacity.
• Forecast revenue and own quarterly targets.

Delivery & operations:

• Maintain end-to-end visibility across projects in Jira/Asana; ensure tickets, scopes, and dates are correct.
• Guardrails on scope: track hours, change requests, and enforce edit limits; escalate and renegotiate as needed.
• Sequence work to avoid bottlenecks; keep WIP flowing; unblock teams fast.
• Resource planning: staff projects, manage partners/freelancers, and keep utilisation healthy.

Client leadership:

• Set objectives and success metrics per engagement; run key status calls; ensure expectations are managed.
• Step in to address risks early; keep relationships strong and reference-worthy.

Team & process:

• Establish lightweight operating rituals (intake, planning, standups, reviews, retros).
• Coach PMs/Coordinators; partner with the Lead Designer on resourcing and quality gates.
• Codify playbooks, templates, and dashboards for repeatability and scale.

Requirements

• 6–10+ years in digital/brand/creative environments with director-level ownership (operations, delivery, or account/growth).
• Proven record selling and delivering projects/retainers profitably.
• Tool literacy: Jira/Asana, Figma (read/comment), Adobe Suite (familiarity), Google Workspace, Notion, CRM.
• Financial fluency: pricing, margin, utilisation, capacity planning, forecasting.
• Excellent stakeholder management and crisp written/spoken communication.
• Bias to ship—you balance quality with velocity and protect the schedule.

Preferred Qualifications

• Experience in MENA markets; Arabic a plus.
• Familiarity with Webflow/Framer workflows and vendor management.
• Comfortable leveraging AI to speed ops (reporting, proposals, analysis).

Benefits

• A once-in-a-decade opportunity to build Infinity MENA’s Design business from scratch.
• Immediate impact with clear trajectory as an early hire.
• Competitive compensation.
• A collegial, ambitious culture that balances innovation with discipline.

About the Company

Infinity Design is an AI-powered Digital Design Agency, part of Infinity AI, which scales AI-driven businesses in essential service sectors. Infinity AI is a joint venture between Infinity Constellation in NYC and Tier 1 regional MENA investors.