Delivery & Aggregator Performance Manager

Responsibilities

• Build and maintain strategic partnerships with food delivery aggregator platforms (Talabat, Deliveroo, Zomato, Uber Eats).
• Act as the primary liaison between the company and aggregator partners, ensuring seamless communication and prompt issue resolution.
• Monitor and analyze key performance metrics: sales volume, order accuracy, customer ratings.
• Conduct regular business reviews with aggregator partners to discuss performance, goals, and opportunities for improvement.
• Negotiate commercial terms, contract renewals, and commissions.
• Oversee onboarding and listing processes on third-party delivery platforms, ensuring accuracy of menus, pricing, and imagery.
• Collaborate with internal teams (kitchen, operations, IT) to ensure smooth operational execution.
• Monitor platform uptime, order fulfillment, and customer feedback to address operational challenges.
• Ensure brand representation and consistency across all delivery platforms.
• Partner with delivery platform marketing teams to plan and execute brand-aligned campaigns.
• Manage aggregator marketing budgets and campaign delivery.
• Analyze ROI of marketing initiatives and recommend optimization strategies.
• Coordinate with internal teams to synchronize aggregator promotions with brand campaigns.
• Conduct market research, track industry trends, and recommend innovative marketing tactics for delivery channels.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field.
• 3+ years' experience in food delivery operations, platform management, or partnership management in F&B or retail.
• Proven experience managing relationships with third-party platforms or aggregators.
• Strong negotiation and contract management skills.
• Excellent analytical skills for interpreting sales and marketing data.
• Exceptional communication and interpersonal skills.
• Ability to coordinate cross-functional teams and manage multiple projects simultaneously.

Preferred Qualifications

• Knowledge of digital marketing strategies and performance measurement.
• Experience with food delivery platforms and their operational challenges.

Benefits

• Annual Leave
• Medical Insurance
• Visa
• Paid Leave
• Gratuity

About the Company

Independent Food Company is a leading force in the UAE’s food and beverage sector, renowned for delivering exceptional culinary experiences and innovative dining concepts. The company champions quality, creativity, and collaboration across a diverse portfolio of brands and restaurants throughout the region.