Customer Success Business Partner - EPM

Responsibilities

• Manage a portfolio of UAE-based customers, driving adoption, expansion, retention, and maximising ROI.
• Act as a trusted adviser, helping customers achieve business objectives and transform processes using Anaplan.
• Identify customer pain points and recommend tailored Anaplan solutions.
• Build and present Success Scorecards during Quarterly Success Reviews with executive sponsors and senior stakeholders.
• Strengthen customer relationships through regular engagement, driving satisfaction and loyalty.
• Facilitate workshops to expand mindshare and identify upsell and cross-sell opportunities.
• Collaborate with Account Executives, Renewal Managers, and internal teams to mitigate risks and ensure alignment.
• Represent the customer voice internally, flagging risks and advocating for customer needs.
• Advise customers on establishing Centers of Excellence or governance structures to enhance self-sufficiency.
• Develop customer success assets, playbooks, and support customer references and case studies.

Requirements

• 5+ years of experience in customer success, presales, or management consulting
• Prior experience with Enterprise Performance Management (EPM), Enterprise Planning & Analytics
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, Technology Solutions Development, and Advisory Consulting
• Strong communication and presentation skills, able to influence executives and senior stakeholders
• Ability to translate technical concepts into business outcomes and communicate complex ideas clearly
• Experience leading cross-functional teams to resolve customer challenges
• Customer-first mindset with strong problem-solving skills
• Ability to manage multiple priorities and perform effectively under pressure

Preferred Qualifications

• Experience with Anaplan or similar platforms
• Familiarity with change management and digital transformation in enterprise environments
• Fluency in Arabic
• Willingness to travel within the UAE to support customer success
• Subject matter expertise in planning and modelling with specialization in Supply Chain, Finance, or Sales (a plus)
• Master’s degree focused on finance, supply chain, or sales & marketing (CA/MBA a plus)

Benefits

• Health and medical insurance
• Paid leave
• Visa support

About the Company

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, supporting customers to outpace the competition. Our Winning Culture is anchored in diversity, leadership, and ambitious goals, with over 2,400+ global customers. We are committed to a culture of diversity, equity, inclusion, and belonging, ensuring a respectful and supportive workplace for all.