Customer Service Agent for Government Relations

Responsibilities

• Periodically review local complaint management processes to identify pain points
• Directly manage complaints that require further investigation by Trendyol teams
• Contribute to improvement projects in ticketing processes
• Report on backoffice teams' KPIs and trigger alarms when needed
• Support the POC for Ministry/local government complaints, including response, solution, and follow-up

Requirements

• Experience in retail and e-commerce law, government escalations, and regulatory compliance in UAE
• In-depth knowledge of UAE e-commerce, contractual, commercial, advertising, payment, consumer, IP, and data protection law
• Strong Arabic written and verbal communication skills
• Ability to work in a fast-paced, changing environment
• Analytical thinking, problem solving, and teamwork
• Ability to multitask, manage stress, and meet strict deadlines
• Excellent research and follow-up skills
• Proficiency in MS Office tools

Benefits

• Personalised training allowance and learning opportunities: annual budget for training/conferences, year-round LMS access, and in-person sessions
• Responsibility from day one: full ownership in a culture where every voice is valued
• A diverse, international team: collaborate across global offices in a supportive environment
• Opportunities for growth: hands-on experience, expert guidance, and global mentoring
• Team rituals, events, and social activities to foster connection and inspiration

About the Company

At Trendyol, our Growth team integrates pricing, discount, and marketing strategies to drive sustainable growth. We work cross-functionally with Product, Category, and Operations teams to identify opportunities and deliver impact. With a data-driven and supportive culture, we value continuous learning and growing together as a team. Join us for a collaborative, inclusive workplace where your contributions matter.