Customer Relations Executive

Responsibilities

• Serve as first point of contact for bank customers in UAE and handle inquiries related to banking channels (mobile banking, internet banking, ATMs).
• Explain channel capabilities, assist customers with transactions and basic troubleshooting.
• Coordinate with bank teams to resolve escalations and follow up until closure.
• Maintain accurate records of interactions and escalate issues per bank procedures.
• Participate in training and knowledge-sharing sessions to stay updated on product and channel changes.

Requirements

• Bachelor's Degree
• Strong verbal communication
• Knowledge of banking channels
• Customer-focused mindset
• English proficiency
• Ability to join within 2 weeks

Preferred Qualifications

• Prior experience in retail banking or customer service
• Familiarity with CRM systems
• Multilingual (Arabic/other regional languages) a plus
• Experience with digital banking platforms

Benefits

• Deputation to a leading bank in the UAE
• Competitive salary and benefits according to bank policy
• Training and on-the-job development
• Employment benefits (visa and medical) as per client/bank terms

About the Company

VAM Systems is a business consulting and IT solutions provider with operations across the UAE, Qatar, Bahrain, USA, Australia, Singapore and India. We deliver technology solutions and services to clients in banking and other sectors and partner with leading institutions to provide on-site customer support and digital channel expertise in the region.