Client Solutions Director

Responsibilities

• Act as a key partner to the Business Development team during client discussions, understanding, capturing, and translating customer needs.
• Collaborate with product, engineering, and operations teams to shape solutions that are both exciting for clients and executable for internal teams.
• Contribute to the development of go-to-market strategies across key markets, aligning commercial ambitions with delivery capabilities.
• Provide senior support on complex or sensitive deals, ensuring expectations are aligned and trust is upheld across all stakeholders.
• Drive implementation and documentation of scalable processes, including playbooks and toolkits, to ensure consistency and repeatability in engagement, sales, and delivery.
• Support the internal handover process so delivery teams are set up for success and clients experience a smooth transition from contract signature to go-live.
• Identify opportunities to enhance operations by creating repeatable frameworks that support scalable growth with quality and consistency.
• Apply strong project management skills to coordinate timelines, dependencies, and deliverables across teams and initiatives.

Requirements

• 7–10 years' experience in commercial, consulting, client solutions, or program management roles, ideally in tech, fintech, SaaS, or platform-based businesses.
• Strong understanding of product development and delivery processes; able to speak the language of feasibility.
• Excellent project management and organizational skills, with a proactive and calm approach under pressure; formal project management qualifications (e.g. PMP, Prince2) are a plus.
• Proven ability to work with enterprise clients and senior stakeholders in high-value, multi-stakeholder environments.
• Skilled communicator and collaborator experienced in aligning with diverse functions including Commercial, Product & Tech, Finance, and Legal.
• Builder mindset; desire to improve, systematize, and scale processes.

Preferred Qualifications

• Experience working in or with the Middle East.
• Experience using Hubspot or similar CRM tools.
• Demonstrated ability to own outcomes, drive positive change, and bring structure from first conversation to final delivery.

Benefits

• Annual Leave
• Health Insurance
• Medical Insurance
• Visa
• Paid Leave

About the Company

Giftify is a fast-growing technology company expanding across the Middle East. Our team is passionate about delivering scaled, market-aligned solutions in the fintech space. At Giftify, values show up in how we work, how we lead, and how we grow. Joining us means making a real impact on our next chapter in Dubai and beyond.