Business Operations Manager - Dubai, UAE

Responsibilities

• Act as the main point of contact for Due Diligence Questionnaire (DDQ) requests from potential clients, ensuring clear and timely communication with global business development teams.
• Collaborate cross-functionally with Subject Matter Experts in Compliance, Risk, Legal, Corporate Governance, Product, and more to compile and review information for DDQs, aligning with internal policies and client requirements.
• Ensure DDQ information complies with relevant data protection laws.
• Enforce quality control measures so DDQ responses meet client and regulatory standards.
• Provide regular reporting and metrics to senior management on DDQ process effectiveness.
• Maintain a central repository of due diligence documentation and ensure audit readiness.
• Support business operations initiatives to implement process enhancements and streamline workflows.

Requirements

• Bachelor's degree in Business Administration, Law, Finance, Risk, or related field.
• 5+ years of hands-on experience in client onboarding, risk/compliance operations, preferably within regulated industries (financial services, crypto, fintech, payments).
• Project management skills with attention to detail and timelines.
• Proficiency in English with excellent written and verbal communication.
• Strong analytical skills to interpret data and legal requirements.
• Collaborative mindset with ability to work with global stakeholders.
• Experience using knowledge management or workflow automation tools.
• Strong organizational skills; ability to assess urgency and prioritize.
• Proactive, learning-oriented mindset and willingness to develop new skills.
• Self-motivated team player capable of multitasking under deadlines.

Preferred Qualifications

• Certifications in Compliance, Risk Management, Project Management, or related fields.
• Experience in client onboarding or client service operations within a regulated industry.

Benefits

• Competitive total compensation package
• Learning & Development programs and Education subsidy
• Various team building activities and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependents
• More company perks to be discussed during the process

About the Company

At OKX, we believe the future will be reshaped by crypto, contributing to everyone’s freedom. OKX is a leading crypto exchange and developer of the OKX Wallet, providing millions access to crypto trading and decentralized apps (dApps). As a trusted brand for institutions and individuals, we operate with safety and transparency, backed by our Proof of Reserves. Our global team is driven by values of "We Before Me", "Do the Right Thing", and "Get Things Done", fostering a rewarding and diverse environment. OKX is part of OKG, delivering blockchain value through our core products worldwide.