Senior Relationship Manager

Responsibilities

• Acquire new-to-bank (NTB) high-value clients and grow existing high-value relationships to increase deposits and revenue.
• Engage clients to understand needs and improve banking services; increase bank wallet share through cross-sell and upsell of products.
• Proactively source business, follow up on sales leads, and coordinate with GTB and GM partners.
• Prepare and review Credit Applications (CAs), analyze financial statements and recommend credit limits where required.
• Ensure timely KYC updates and collaborate with Compliance, Risk and Operations to manage regulatory and operational risks.
• Monitor portfolio performance, recognize early warning signs, and pursue remedial actions for delinquent accounts.
• Negotiate pricing and structure for cash and GM products; monitor MIS and revenue dashboards (FX/Trade).
• Maintain high customer service standards and ensure prompt response and turnaround for client requests.

Requirements

• Proven track record in commercial relationship management and achieving sales targets.
• University degree in relevant discipline.
• Sales management experience with strong business assessment skills.
• Team leadership and performance management capability.
• Strong analytical and financial statement analysis skills.
• Knowledge of KYC and credit risk processes; adherence to regulatory requirements.
• Excellent interpersonal, negotiation and communication skills.
• Customer-focused with ability to cross-sell banking products.

Preferred Qualifications

• Postgraduate qualification in Business Management or Business Administration.
• Experience with SME banking and supply chain/transactional products.
• Familiarity with international client structures and cross-border banking.
• Innovative problem-solving mindset and ability to drive behavioural change within teams.

Benefits

• Competitive banking benefits package.
• Annual leave entitlement.
• Health insurance coverage.
• End of service gratuity and UAE employment visa sponsorship.

About the Company

First Abu Dhabi Bank (FAB) is the UAE's largest bank, combining international experience with deep local expertise. FAB values diversity, teamwork and professional development, offering a supportive environment where high performance is recognised. This role is based in Abu Dhabi and sits within Commercial Banking under Personal, Wealth & Business Banking, focused on delivering tailored financial solutions to high-value clients.